Social media is increasingly influencing consumer buying decisions. In fact, 23.1 million consumers say they’ve discovered new brands via social networks, and 22.5 million say they use social media in order to discover unfamiliar brands. It’s not just the average customer-focused business that uses social media to provide customer service....
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via SEO Blog http://www.k2seo.com/social-media-is-revoloutionizing-customer-service/
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